FAQs & Policies
Still have questions?
Frequently Asked Questions
Arriving to the Studio
Welcome! Please begin by creating an account and filling out your liability waiver HERE. We also encourage you to download the FLY app by searching “Firelight Yoga” in your app store. With the FLY app, you can:
- sign up for the 2 week intro special or purchase other class packages
- have the current schedule at your fingertips, including holiday schedule, class cancelations and teacher substitutions
- book or cancel your class reservation with ease
- see your scheduled classes
- receive important studio notifications
If you prefer to book your classes through our website, you can do so HERE.
Yes, we highly recommend registering in advance for classes! Some classes do tend to fill up. (Please note our cancellation policy HERE).
Plan to arrive 5-10 minutes early. Give yourself time to navigate traffic and park if applicable. (Filling out the liability waiver prior to arrival will save time at check-in.) If you are 5+ minutes late, you will not be able to take class. If you are running just a couple minutes late, please let us know. If someone on the class waitlist is present, we may give up your spot if you are not checked in by class start time. If we know you are on your way, we will hold your spot.
Parking is all free, street parking in the neighborhood. Please do not park in the parking lot behind the building. These spots are reserved for condo owners only. You may be towed if you park there. Give yourself plenty of time to find parking and walk 1-2 blocks to the studio front entrance.
Yes! The MAX yellow line and Bus #72 stop right outside our studio.
Yes, there are places to lock up your bike at the front and back condo entrances of our building. We recommend a high-quality U-lock and using the bike lock area at the rear of the building.
Yes, we have mats for rent for $5 and if you would like a yogitoes towel for hot classes, we have them available for rent for $5 as well. Sweat towels are complementary and are available right outside the yoga rooms to grab on your way into the studio. (Please place towels in laundry basket after class.)
Yes, we have a women’s room, men’s room and an all-user restroom. The women’s room and men’s room have lockable cubbies for you to store your belongings. We have a few locks available for use, but if you have your own, we recommend bringing it with you in case we run out.
Yes, there are 2 showers in the women’s room and 2 showers in the men’s room. Each shower is stocked with shampoo, conditioner and body wash.
Yes, each restroom has a filtered water station by one of the sinks. (Look for the “swan-neck” faucet to refill your water bottle.) We also offer water and coconut water for purchase if you forget your bottle.
Gentle Flow and Deep Stretch classes are a great place to start! If you know you want to try heated classes, please work up to Sculpt and Power classes. We recommend starting out with Hot Gentle Flow or even Hot Vinyasa.
While it is never an exact science (due to several factors including outside climate and the number of people in the room,) we always strive to be as consistent as possible. Our hot classes are between 100-104 degrees and our warm classes are 90-95. Our unheated classes in the Earth Room are usually around 75 degrees.
Although we LOVE having people take the class with us live (it is SO helpful for the teacher,) you do not have to take it at the time it is offered. Just sign up for the class and regardless of whether you took it live or not, you will receive an email within 4 hours of class start time with a link to the recording. The class recording is available for you for 3 days. Please see the full details regarding our livestream class reservation and cancellation policy HERE. Please note: We offer 1 live stream class every day on a sliding scale. You can sign up for as little as $4!
Yes! We call it FLY TV. Classes on FLY TV are recorded specifically for this platform and we have over 200 on the site. We add 4 new high-quality classes every Sunday. You can search for classes based on duration, style, intensity and teacher. Browse the site and sign up for a free, 3-day trial HERE. (Please note: Our on-demand platform is a separate software from our live/in-studio scheduler and payment processing. Your FLY TV account is completely independent of your Firelight Yoga account, however we do offer a membership option to combine both.)
Yes you can! We offer a monthly and yearly membership called “FLY All-access”. This membership saves you money over signing up for both separately. Check out our options and pricing HERE.
The minimum age to practice unheated classes is 13. Clients between the ages of 13 and 16 need to be accompanied by an adult the first 5 times they practice.
The minimum age to practice heated classes is 15. Clients between the ages of 15 and 17 need to be accompanied by an adult the first 5 times they practice.
A minor’s parent or guardian must be present to sign the new student waiver indicating consent for their minor to practice with FLY.
We do not allow unaccompanied minors to wait in the lobby while their parent or guardian is taking class.
Monthly Unlimited Autopay membership contracts are a 4-month minimum commitment. Notify us at any time after the first four months should you need to suspend or cancel.
Any changes to reservations made with ClassPass, (including cancellations and switching classes,) MUST be handled directly through ClassPass.
Payment for Class & Credit Card Transactions
We do offer free community classes from time to time and plan to make this a regular thing asap.. Please check our schedule often, subscribe to our e-newsletter and follow us on social media!
We also offer 1 livestream class every day on a sliding scale! You can sign up for as little as $4!
While we do not offer a “first class free,” we do have an awesome introductory special of 2 weeks of Unlimited Yoga for $25! We hope that you try many classes and teachers, not just 1. Following your intro special, we will send you a link for 20% off your first class package!
Please note: All classes must be paid for by class start time. If you take a class without a drop-in or class package already on your client account, you will automatically be charged for a drop-in class and receipt will be emailed to the email on file with us.
We accept cash and credit/debit cards at this time. (All autopay memberships must be paid via credit or debit card.) We do not have access to your credit card information. It is encrypted and stored in our secure software.