Frequently Asked Questions

Welcome! Please begin by creating an account HERE. We also encourage you to download the FLY app by searching “Firelight Yoga” in your app store. With the FLY app, you can:

• sign up for the 30 day intro special or purchase other class packages
• have the current schedule at your fingertips, including holiday schedule, class cancelations and teacher substitutions
• book or cancel your class reservation with ease
• see your scheduled classes
• receive important studio notifications

If you prefer to book your classes through our website, you can do so HERE.

Yes, we highly recommend registering in advance for classes! Some classes do tend to fill up. (Please note our cancellation policy HERE).

Currently, we have a 7-day booking window. For example, on Mondays, you can sign up for classes as far out as the following Monday.

Plan to arrive at least 5 minutes early before your scheduled class reservation. (Our front door opens 15 minutes before class start time.) Give yourself time to navigate traffic and park if applicable. If you are 5+ minutes late, you will not be able to take class. If you are running just a couple minutes late, please let us know. If someone on the class waitlist is present, we may give up your spot if you are not checked in by class start time. If we know you are on your way, we will hold your spot.

Parking is all free, street parking in the neighborhood. Please do not park in the parking lot behind the building. These spots are reserved for condo owners only. You may be towed if you park there. Give yourself plenty of time to find parking and walk 1-2 blocks to the studio front entrance.

Yes! The MAX yellow line and Bus #72 stop right outside our studio.

Yes, there are places to lock up your bike at the front and back condo entrances of our building. We recommend a high-quality U-lock and using the bike lock area at the rear of the building.

Yes, we have mats for rent for $5 and if you would like a yogitoes towel for hot classes, we have them available for rent for $5 as well. Sweat towels are complementary and are available right outside the yoga rooms to grab on your way into the studio. (Please place towels in laundry basket after class.)

Yes, we have a women’s room, men’s room and an all-user restroom. The women’s room and men’s room have lockable cubbies for you to store your belongings. We have a few locks available for use, but if you have your own, we recommend bringing it with you in case we run out.

Yes, there are 2 showers in the women’s room and 2 showers in the men’s room. Each shower is stocked with shampoo, conditioner and body wash.

Yes, each restroom has a filtered water station by one of the sinks. (Look for the “swan-neck” faucet to refill your water bottle.) We also offer still water, sparkling water and coconut water for purchase if you forget your bottle.

Gentle Flow and Deep Stretch classes are a great place to start! If you know you want to try heated classes, please work up to Sculpt and Power classes. We recommend starting out with Hot Gentle Flow or even Hot Vinyasa.

While it is never an exact science (due to several factors including outside climate and the number of people in the room,) we always strive to be as consistent as possible. Our hot classes are between 100-104 degrees and our warm classes are 90-95. Our unheated classes in the Earth Room are usually around 75 degrees.

Yes! We call it FLY TV. Classes on FLY TV are recorded specifically for this platform and we have over 200 on the site. We add 2-3 new high-quality classes every Sunday. You can search for classes based on duration, style, intensity and teacher. Browse the site and sign up for a free, 3-day trial HERE. (Please note: Our on-demand platform is a separate software from our live/in-studio scheduler and payment processing. Your FLY TV account is completely independent of your Firelight Yoga account, however we do offer a membership option to combine both.)

Yes you can! We offer a monthly membership called “FLY All-access”. This membership saves you money over signing up for both separately. Check out our options and pricing HERE.

If you have been to another business that uses Mindbody software, it is possible that you need to link up your current Mindbody account with your Firelight Yoga account. Try following the steps in this support article.

If you are still having issues getting logged in, please contact us.

If you are trying to book a class on the schedule page of our website, but having problems logging in, click on the “Need new password?” link under the Sign in button to reset your password.

If you are still having issues getting logged in, please contact us.

It is very important that your account is set up to receive notifications when you are moved off of a class waitlist. Having the text option turned on will allow you to automatically confirm or cancel your reservation with a quick reply of “Y” or “N”. Replying to this asap is extremely helpful for us and helps you to avoid late cancel and no-show fees. (Please note our reservation policy here.)

To make sure you are receiving proper notifications, please follow these steps:

• Login to your account by clicking on the account icon in the upper right corner of this website, (or you can login here on the Mindbody site.)
• If you are on the FLY website:
  • Click on “Account Info” and verify that your email address and mobile phone number are correct.
  • Scroll down to “What do you want to hear about?” and make sure you have the following selected:
    • Email and/or Text for Account Management
    • TEXT for Schedule updates (to receive those waitlist notifications)
    • Email and/or Text for News and promos
• If you are on the Mindbody site:
  • Click on Profile under My Info
  • In the “Personal” box, click on the edit symbol in the upper right corner
  • Under “What do you want to hear about?” and make sure you have the following selected:
    • Email and/or Text for Account Management
    • TEXT for Schedule updates (to receive those waitlist notifications)
    • Email and/or Text for News and promos

The minimum age to practice unheated classes is 13. Clients between the ages of 13 and 16 need to be accompanied by an adult the first 5 times they practice.

The minimum age to practice heated classes is 15. Clients between the ages of 15 and 17 need to be accompanied by an adult the first 5 times they practice.

A minor’s parent or guardian must be present to sign the new student waiver indicating consent for their minor to practice with FLY. The minor waiver can be filled out ahead of time (and we encourage you to do so) HERE.

We do not allow unaccompanied minors to wait in the lobby while their parent or guardian is taking class.

Monthly Unlimited Autopay membership contracts are a 4-month minimum commitment. Notify us at any time after the first four months should you need to suspend or cancel.

Any changes to reservations made with ClassPass, (including cancellations and switching classes,) MUST be handled directly through ClassPass.

We do offer free community classes, as well as sliding scale classes. Please check our schedule often, subscribe to our e-newsletter and follow us on social media!

While we do not offer a “first class free,” we do have an awesome introductory special of 30 days of Unlimited Yoga for $59! We hope that you try many classes and teachers, not just one. Keep unlimited yoga rolling by signing up for a monthly membership before the end of your intro special and you’ll receive $25 off your first month!

Please note: All classes must be paid for by class start time. If you take a class without a drop-in or class package already on your client account, you will automatically be charged for a drop-in class and receipt will be emailed to the email on file with us.

We accept cash and credit/debit cards at this time. (All autopay memberships must be paid via credit or debit card.) We do not have access to your credit card information. It is encrypted and stored in our secure software.