Frequently Asked Questions

Welcome! Please begin by creating an account HERE. We also encourage you to download the FLY app by searching “Firelight Yoga” in your app store.

Sign up for the 30 day intro special or purchase another class package that suits you:

• Practice Often
• Practice Sometimes
• Practice Online
• Sliding Scale and Single Class Options

With the FLY app, you can:

• have the current schedule at your fingertips, including holiday schedule, class cancelations and teacher substitutions
• Streamlined class booking for yourself and your guest
• See your scheduled classes + waitlist position
• Keep track of your milestones
• Join My FLY Rewards, view your point balance and redeem points

If you prefer to book your classes through our website, you can do so HERE.

Yes, you can complete it HERE. We recommend doing it in advance to save time at check-in. This does need to be completed before you take class.

We highly recommend registering in advance for classes! Some classes do tend to fill up. (Please note our cancellation policy HERE).

• Members (FLY Unlimited & FLY All-access monthly unlimited autopay): 10-day booking window
• Non-members: 7-day booking window

Plan to arrive at least 5 minutes early before your scheduled class reservation, or 15 minutes before your first class reservation. (Our front door opens 15 minutes before class start time and locks when classes begin.) Give yourself time to navigate traffic and park if applicable. If you are 5+ minutes late, you will not be able to take class. If you are running just a couple minutes late, please let us know. If someone on the class waitlist is present, we may give up your spot if you are not checked in by class start time. If we know you are on your way and you will only be a couple minutes late, we will hold your spot.

Parking is all free, street parking in the neighborhood. Please do not park in the parking lot behind the building. These spots are reserved for condo owners only. You may be towed if you park there. Please also be mindful that you are not blocking the driveways of our neighbors. Give yourself plenty of time to find parking and walk 1-2 blocks to the studio front entrance.

Yes! The MAX yellow line and Bus #72 stop right outside our studio.

Yes! We highly recommend locking your bike at the back of the building. There is a covered bike rack at the rear condo entrance with a security camera recording 24/7. After parking your bike here, you will need to walk around the building to our front entrance. This may not be as convenient as the front bike rack, but it is more secure and out of the elements.

Yes!

• Mats: $5
• Mat towel for hot classes (recommended): $5
• Sweat towels are complementary and are available at the front desk when you check in. (Please place towels in laundry basket after class.)

Our FLY All-Access Membership comes with unlimited mat & towel rentals!

Yes, we have a women’s room, men’s room and an all-user restroom, all of which have lockers. All lockers have a keypad so you can set your own code to securely lock up your valuables. We are not responsible for lost or stolen items, so please use the lockers provided.

Yes, there are 2 showers in the women’s room and 2 showers in the men’s room. Each shower is stocked with shampoo, conditioner and body wash.

Yes, each restroom has a filtered water station by one of the sinks. (Look for the “swan-neck” faucet to refill your water bottle.) We also offer still water, sparkling water and coconut water for purchase.

Gentle Flow and Deep Stretch classes are a great place to start! If you know you want to try heated classes, please work up to Sculpt and Power classes. We recommend starting out with Hot Gentle Flow or even Hot Vinyasa.

While it is never an exact science (due to several factors including outside climate and the number of people in the room,) we always strive to be as consistent as possible. Our hot classes are between 100-104 degrees and our warm classes are 90-95. Our unheated classes in the Earth Room are usually around 74 degrees.

• If you are registered for a class on the waitlist and you get moved into class, you will receive an email. By signing up for a class on the waitlist, you are agreeing to the same terms as if signing up for a class on the roster. The same cancelation and no-show policies apply. However, you will only be automatically moved onto the roster if the spot in class becomes open more than 2 hours prior to class start time.
• If a spot in class opens up less than 2 hours before class time, we may try to contact you directly (via phone or text) to see if you are able to come to class on short notice. If you do not answer the call or respond to the text within 10 minutes, we will contact the next person on the waitlist until the spot is filled, or open up the spot for registration by all.

Yes, you can! Class packages you can share with friends and family by booking for them:

• Single Class
• 10 Class Pack

FLY Unlimited and FLY All-Access Members receive 1 guest pass each billing cycle!

30-Day Intro package holders receive 1 guest pass that can be used during the 30 day intro period

When booking a class, you will have the option of reserving for yourself or for a guest. You need your guest’s email address to book them a spot. Please do NOT use a secondary email address of your own.

If your guest has never been to Firelight Yoga before, instruct your guest to create an account HERE. This will save time when checking in for class! If your guest does not create an account in advance and agree to the studio terms and privacy policy, they will be asked to do so at the front desk.

In the event that your guest no-shows or late-cancels:

• If booked with 10 class pack, FLY Five or Single Class- a credit will be deducted from your class package (as if they attended).
• If booked with your Membership or Intro Special guest pass- the fee will be charged to you.

You may need to reset your password. From the My Account page:

• click on the Log In button
• click on the Password Reset link (Reset it now)
• enter your email address and click the Rest Password button

If the above steps do not work, please contact us.

Yes! We call it FLY On Demand. Classes on FLY On Demand are recorded specifically for this platform and we have over 200 on the site. You can search for classes based on duration, style, and teacher.

You can purchase a Video On-Demand subscription, (monthly or day pass,) or combine VOD with our FLY Unlimited or FLY All-Access studio memberships. Check out FLY ON Demand HERE.

Yes you can!  FLY ON Demand is one of the perks of being a FLY Unlimited or FLY All-Access Member! (Members, access your FLY On Demand perk HERE.)

Those on their 30-day Intro Package also have access to Firelight Yoga’s VOD content! (Intro Special package holders, access FLY On Demand by going HERE first.)

The minimum age to practice unheated classes is 13. Clients between the ages of 13 and 16 need to be accompanied by an adult the first 5 times they practice.

The minimum age to practice heated classes is 15. Clients between the ages of 15 and 17 need to be accompanied by an adult the first 5 times they practice.

A minor’s parent or guardian must be present to sign the new student waiver indicating consent for their minor to practice with FLY.

We do not allow unaccompanied minors to wait in the lobby while their parent or guardian is taking class.

FLY Unlimited and FLY All-Access membership contracts are a 3-month minimum commitment. Notify us at any time after the first three months should you need to suspend or cancel.  

Any changes to reservations made with ClassPass, (including cancellations and switching classes,) MUST be handled directly through ClassPass.

We do offer free community classes periodically, as well as sliding scale classes. Please check our schedule often and follow us on social media!

While we do not offer a “first class free,” we do have an awesome introductory special of 30 days of Unlimited Yoga for $59! We hope that you try many classes and teachers, not just one. Keep unlimited yoga rolling by signing up for a monthly membership before the end of your intro special and you’ll receive $30 off your first month!

We accept cash and credit/debit cards at this time. (All autopay memberships must be paid via credit or debit card.) We do not have access to your credit card information. It is encrypted and stored in our secure software.

Apple Pay and Google Pay can be used for in-studio purchases, as well as purchases made using the FLY app.

If exercise prevents or treats your medical condition, you may be able to pay for your studio membership, class package or private instruction costs from your Health Savings Account (HSA) or Flexible Spending Account (FSA). But a doctor or other licensed medical provider must confirm the connection in a Letter of Medical Necessity. This document officially justifies related fees as qualified medical expenses.

To simplify saving on fitness expenses, Firelight Yoga has collaborated with Dr. B—a telehealth service providing seamless consultations online for over 30 common health issues.

To determine if you can get a Letter of Medical Necessity online from Dr. B, take their $15 fitness consultation—and let them handle the rest!

Here’s how it works:

1. Go to Dr. B and take a one-time $15 consultation. (You don’t need to make an appointment or do a video consultation!)
2. A licensed provider in your state will review your consultation. If you qualify, they’ll email you a Letter of Medical Necessity within 1 day. (But often within hours!)
3. Find your HSA/FSA administrator online and file your letter with fitness receipts dated on or after the date of the letter. Wait for them to reimburse the costs from your HSA/FSA funds.

You can reuse the letter to file with additional fitness receipts for 12 months from the letter’s date.

HSAs and FSAs are tax-advantaged savings accounts. That means you don’t pay income tax on money you put into or use from those accounts. With more money to spend on qualified health expenses, HSAs and FSAs motivate us to stay on top of our health.

Funds from HSAs and FSAs can only be used to pay for qualified medical expenses. You can open an HSA if you have health insurance coverage with a high deductible. FSAs are only available if offered to employees by employers as a health incentive.

The IRS determines what health costs automatically qualify as medical expenses that can be paid with HSA/FSA funds. Other medical treatments require a Letter of Medical Necessity (or LMN).

A Letter of Medical Necessity is a statement written by a doctor or other licensed provider explaining why a patient requires a product or treatment (such as yoga, massage and acupuncture) for health reasons. In other words, it confirms specific items as medical services or medical equipment.

With this letter, patients can then pay for health-related specific services and items from their Health Savings or Flexible Spending accounts.

You are eligible if:

1. You have a Health Savings Account or Flexible Spending Account already open and active.
2. You have a health condition that can be eased with exercise or a family history of a condition that can be prevented by exercise. (Conditions include but are not limited to anxiety, chronic fatigue, diabetes, heart disease, high BMI, infertility and insomnia.)

First, you’ll take an online medical consultation at Dr. B., answering questions about your medical history and current health issues. A licensed provider will review your assessment. If you qualify for a Letter of Medical Necessity, they’ll email your letter and fitness recommendations. (The letter will hit your inbox a few hours after you’ve paid for your consultation.)

You can then file the letter with your HSA/FSA administrator with receipts for fitness classes, gym memberships and personal training costs. To make sure you’re safe come tax time, keep your submitted receipts and Letter of Medical Necessity filed and available for three years.

Your HSA or FSA account contains pre-tax funds. That means you won’t pay any income tax on the cash you deposit into the account or funds you draw from it to pay for medical expenses. Because you pay less money towards your income tax, you have more money to spend on your health.

How much you can deposit into your HSA or FSA every year is limited, though. For HSAs, single people can deposit as much as $4,150 and families can deposit $8,300. Both single and partnered employees can deposit a maximum of $3,200 into their FSA yearly. HSA funds rollover from one year to the next. Unused FSA funds get forfeited to the employer.

Depending on their state and tax bracket, patients save around $1,000-$2,000 per year when they use HSA/FSA funds on health care expenses.

1. Find your HSA/FSA administrator online: Ask your employer or HR department if you don’t know who your FSA provider is. If you have health insurance through the public marketplace, you can find your HSA provider through the financial institution (like the bank or credit union) that set it up for you.
2. Access their web service: Login or create an account to access your HSA/FSA administrator’s online platform.
3. Find the ‘reimbursement’ or ‘claims’ section. Each HSA/FSA website should have a dedicated area where you can file reimbursement claims or receipts.
4. File your letter and fitness receipts: Upload your Letter of Medical Necessity and receipts for related fitness purchases made on or after the letter’s date.
5. Wait for reimbursement: Once you’ve done your part, it may take a few days for your HSA/FSA administrator to finalize your claim. (For some, it takes a few weeks.) Then, they’ll deposit the purchase amount into your chosen account.
6. Reuse your letter: You can file your letter with receipts for the duplicate fitness purchases made within 12 months. For example, if you got your gym membership fee reimbursed from your HSA/FSA, you can submit a renewal fee with the same letter—if you paid for it within the same year of your letter.

There are two ways you can access your receipts:

1. Our software emails you a receipt every time your monthly membership fees are processed or you make a purchase.
2. You can also log in to your account on our website. Click the “purchases” tab and then “view order” to pull up the receipt for that purchase.

Finalizing claims typically takes HSA/FSA administrators 7-10 days. But these times can vary depending on your specific administrator.

You can file your Letter of Medical Necessity with receipts for fitness purchases made on or after the letter’s date through 12 months. You can’t file it with receipts dated before the date on the letter.

You can’t swipe your HSA/FSA card directly at this time. Instead, you’ll need to make your purchase and file receipts for reimbursement. If you have any questions about doing this, contact Dr. B at hidrb.com/contact.

Dr. B offers budget-friendly online doctor consultations that provide the same care and quality as your trusted family physician. Their $15 consultations can help you treat a wide variety of conditions and send prescriptions to your mail or local pharmacy of choice. Qualifying patients can also get a Letter of Medical Necessity online to unlock their HSA/FSA for fitness purchase reimbursements. Learn more HERE.