FLY is Hiring for Front Desk!

Firelight Yoga is looking for a customer service extraordinaire to join our employee team in the role of Studio Associate.

OUR MISSION AT FIRELIGHT YOGA is to cultivate a positive, inclusive & supportive community that thrives on respecting, uplifting & genuinely caring about one another & our impact on the planet.

FIRELIGHT YOGA’S CORE VALUES

  • Be Present: Mindfulness First, Honor the Space, Mutual Respect
  • Be Supportive: Follow the Platinum Rule, Recognize Your Impact, Respect the Experience
  • Be Love: Embody Compassion, Energy is Contagious, Celebrate Diversity
  • Be Committed: Forever a Student, Community First, Show-Up Fully
  • Be Grateful: Yoga is a Gift, Cherish your Time, Honor One Another

WEEKLY STARTING SCHEDULE: 19.25 – 23.75 hrs/week
(With room for growth in the number of hours per week)

  • Thursdays: 5:15 am – 10:30 am
  • Fridays: 5:15 am – 10:45 am
  • Saturdays: 7:15 am – 11:30 am
  • Sundays: 3:30 pm – 7:45 pm
  • Tuesdays: 5:15 am – 9:45 am (While all of the above hours are required for this position, the Tuesday hours are optional. Adding these hours would bring this position up to over 20 hrs/week, which qualifies for Employer-sponsored medical/vision and dental insurance after 60 days of employment.)

QUALIFICATIONS:

REQUIRED SKILLS & ATTRIBUTES:

  • Professional
  • Reliable
  • Kind & compassionate
  • Team oriented
  • Able to provide clients with an exceptional level of customer service.
  • Positive attitude.
  • Strong passion for yoga, wellness, and fitness.
  • Willingness to keep the studio sparkling clean.
  • An active participant in the classes & culture of Firelight Yoga
  • A natural “morning person”

EXPERIENCE:

  • Must have prior customer service and/or sales experience.
  • Prior experience working with Mariana Tek software is a plus, but not required.

IDEAL CANDIDATES:

  • Have the flexibility to pick up additional open Studio Associate shifts in the event of employee illness or time-off requests.
  • Are willing and able to work early mornings and weekends.
  • Looking for a long-term employment “home”.

RESPONSIBILITIES AND EXPECTATIONS of Studio Associates include, but are not limited to, the following:

  • Opening & closing duties, as scheduled for those shifts
  • Answering the studio phone, checking voicemails, returning calls & sending/receiving text messages through Brandbot in a timely manner
  • Applying friendly & professional customer service skills when interacting with students of the studio or through studio lines of communication
  • Welcoming & checking-in students for their classes, guiding new students in where to go & what to know before their first class
  • Ensuring liability waivers are signed as needed
  • Education and guidance of students to assist them with identifying which class packages suit their needs best
  • Handling retail & class package sales
  • Promoting studio events and announcements in communications with students
  • Keeping up with laundry & rental mat sanitization
  • Cleaning sinks, showers, and toilets in studio restrooms
  • General tidying/restocking of supplies
  • Deep cleaning throughout the studio spaces

STARTING RATE OF PAY:

$16.70 -$23.70/hour depending on years of relevant work experience in customer service and/or sales. History of working in a studio environment is a plus, but not required.

EMPLOYEE BENEFITS:

  • Employer-sponsored medical/vision and dental insurance
    – eligible after 60 days of employment for any employee regularly scheduled for 20 or more hours per week
  • 401k retirement savings option
    – eligible after 90 days of employment
  • Combined PTO accrued at the rate of 1 hour per 30 hours worked with a maximum of 69 hours per year that can be used or rolled over for years 0-4 of service
    – eligible for use after 90 days of employment
    – accrual rate increases after 4+ years of employment
  • Free unlimited in-studio and on-demand classes
  • A “plus one” person of your choice to receive 50% off regular class package prices
  • Retail purchases for personal use and workshops/special events at 30% discount
  • Teacher trainings and CE modules at 50% discount

Firelight Yoga, LLC is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, gender expression or any other classification protected by law.